Camila Rivas

Sr Account Executive LATAM · Loadstone

English | Spanish

Camila Rivas is an eCommerce and Customer Success specialist focused on CRM, personalization, and data-driven retention strategies for the Latin American market. With experience supporting high-traffic B2C brands and marketplaces, she helps businesses transform customer journeys through AI personalization and marketing automation.

Driving Customer Retention and Personalization in LATAM

At Loadstone, Camila works closely with retailers to implement solutions that combine CRM, Retail Media, and AI-driven personalization to boost conversion and loyalty. Her cross-functional expertise with platforms such as VTEX, Magento, and Shopify enables her to bridge technical and commercial teams, ensuring seamless execution of retention strategies.

With 4+ years of experience in the region, Camila has supported multiple eCommerce players in building customer-centric experiences that directly impact AOV, CLV, and long-term retention.
Behind every growing eCommerce, there’s a story — and behind every story, a team that understands, supports, and solves. Camila embodies this approach, helping brands across LATAM unlock measurable growth by putting the customer at the center of every digital initiative.

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Behind every growing eCommerce business, there's a story... And behind every story, there's a team that supports, understands, and resolves. That's what we do at Loadstone

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